Technology Support Analyst
Core
Provides on-site technology support for software, hardware, infrastructure, network services, and AV systems to a law firm office.
Role type
Technology Support Analyst (IC)
Builds
Maintains local office IT operations and user support
Domain
Legal services / IT Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software support, network troubleshooting, customer service, inventory management, AV setup, mobile device support
Preferred skills
Citrix support, data room maintenance, training delivery
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to local and central telephone helpline and support tickets; assemble, install, configure, and repair hardware and peripherals; provide application support for local and Citrix-based applications; assist with remote site access and off-site technology setups; maintain data room components and troubleshoot networking issues; provide basic induction and software training; maintain accurate inventory records.
Seniority
Mid-level, hands-on IC