Customer Success Manager (m/w/d)
On-site
Core
Central point of contact guiding customers through heat pump and PV system installation and subsidy processes.
Role type
Customer Success Manager (B2C)
Builds
Residential energy efficiency solutions (heat pumps, PV systems)
Domain
Renewable energy / Energy efficiency
Deliverable
client delivery
Required skills
Customer management, project coordination, CRM/ERP system usage, proactive communication, risk identification, process improvement
Preferred skills
Experience with explanatory products, long project cycles, English language skills, technical understanding of energy systems
Responsibilities
Onboard customers post-contract, coordinate with trade partners, manage subsidy applications (BAFA/KfW), track project status in CRM/ERP, communicate risks proactively, integrate customer feedback
Seniority
Individual Contributor