DRG Kundenmanager - Customer Success & Projektsteuerung (m/w/d)
Core
Central point of contact for hospital partners to ensure transparent, structured, and successful collaboration on DRG billing process improvements.
Role type
Customer Success & Project Management Lead for Healthcare Billing
Builds
Sustainable improvements to hospital billing processes and long-term partnerships
Domain
Healthcare administration / DRG billing / Digital Health
Deliverable
client delivery
Required skills
DRG coding knowledge, medical controlling expertise, stakeholder management, project coordination, performance analysis, customer relationship management
Preferred skills
Experience in healthcare software or consulting, sales enablement (via careerplan.io/jobs/2565162-drg-kundenmanager-customer-success-projektsteuerung-mwd)
Technologies
None explicitly stated
Responsibilities
Build and maintain long-term relationships with hospital partners; coordinate onboarding of new hospital clients; structure information flow between customers and internal DRG teams; analyze customer performance and satisfaction; identify upsell opportunities for the sales team
Seniority
Mid-Senior, hands-on IC