Team Lead Customer Engagement (all genders)
Core
Lead a six-person Customer Engagement team to manage inbound inquiries, develop medium-sized existing customers, and drive cross/up-sell opportunities.
Role type
Senior Team Lead, Customer Engagement
Builds
Customer engagement processes, customer roadmaps, and product feedback loops
Domain
Renewable energy / SaaS
Required skills
Team leadership, Account Management, Inside Sales, CRM management, KPI tracking, process optimization, cross-functional coordination
Preferred skills
Experience in renewable energy or SaaS, strategic planning
Technologies
CRM systems
Responsibilities
Lead and develop a six-person Customer Engagement team, ensure fast handling of inbound customer inquiries via hotline and email, systematically develop medium-sized existing customers, coordinate complex customer issues with Key Account Management and Product teams, ensure high data quality in CRM, and integrate customer feedback into product development.