Customer Success Manager (German Speaking)
Core
Own post-sales relationships for 15-20 large fashion brands and retailers, leading onboarding, monitoring account health, and driving expansion.
Role type
Customer Success Manager
Builds
Scalable CS processes, playbooks, and resources for a B2B SaaS company in the fashion/creative space.
Domain
Fashion, Retail, Creative Services, B2B SaaS
Deliverable
client delivery
Required skills
German (fluent), English (fluent), Adobe Photoshop, stakeholder management, churn risk identification, upsell strategy, process documentation
Preferred skills
Experience in fashion, retail, or creative industries, AI tools experience
Responsibilities
Lead structured onboarding for new clients, conduct regular business reviews, monitor account signals for churn risks, partner with sales for upsell opportunities, synthesize customer feedback for product direction, contribute to scalable CS processes.
Seniority
Mid-level, hands-on IC