Solution Manager (m/f/d)
Core
Responsible for the successful implementation of Mercanis' platform at customer sites, guiding projects from initiation to Go-Live.
Role type
Senior IC solution manager (SaaS implementation)
Builds
Customer implementations of the Mercanis SaaS platform
Domain
SaaS / Enterprise Software
Required skills
Project management, stakeholder coordination, requirement gathering, configuration, testing, process improvement, analytical skills, organizational skills
Preferred skills
Agile methodology, hands-on technical understanding, escalation management
Technologies
SaaS platforms, project management tools
Responsibilities
Manage complex customer projects from kickoff to Go-Live, act as central interface between customers, CSM, and product teams, coordinate internal and external stakeholders, create and maintain project plans and documentation, support software implementation including configuration and testing.
Seniority
Mid-Senior, hands-on IC