Team Lead Customer Success (B2B SaaS | Führung & Skalierung) (w/m/d)
Core
Leading and scaling a Customer Success team to manage relationships with over 4,000 care facilities, driving retention and expansion revenue.
Role type
Senior Team Lead Customer Success (B2B SaaS)
Builds
Customer success strategies, team structures, and processes for a B2B SaaS platform serving the care sector. (via careerplan.io/jobs/2554498-team-lead-customer-success-b2b-saas-fuhrung-skalierung-wmd-at-m4c)
Domain
B2B SaaS / Healthcare / Care Facilities
Required skills
Team leadership and coaching, B2B account management, churn and expansion revenue management, CRM and marketing automation, process optimization, analytical thinking, strategic planning
Preferred skills
Experience in digital/SaaS environments, knowledge of Customer Success methodologies (Churn, Engagement Score), cross-functional collaboration with Product and Marketing
Technologies
CRM systems, Marketing Automation, AI tools
Responsibilities
Lead and develop the Customer Success team, build and nurture relationships with existing customers, identify up- and cross-selling opportunities, optimize processes and define KPIs, evolve the Customer Success concept and test new services
