Director Customer Success
Core
Lead a high-performing Customer Success team for Large Enterprise and Strategic Segments to drive retention, growth, and value realization for global customers.
Role type
Senior leadership Customer Success Director
Builds
Customer success outcomes, team performance, and strategic account growth
Domain
B2B SaaS, Unified Customer Experience Management (Unified-CXM), Social Technology
Deliverable
client delivery
Required skills
Team leadership and coaching, strategic account management, forecasting, cross-functional collaboration, change management, executive relationship building, scaling teams, SaaS domain expertise
Preferred skills
Social technology universe knowledge, CRM software proficiency, Google Applications expertise
Technologies
Salesforce, Google Applications (Docs, Sheets, Slides)
Responsibilities
Recruit, enable, and retain high-performing CSM teams; drive internal collaboration between CS, Services, Product, and Sales; execute operating rhythms and share vision; ensure leaders have tools and resources; balance strategic and tactical expectations; manage global strategic accounts and forecast accurately.
Seniority
Director, hands-on leadership
