Sr. Manager, Customer Success
Core
Lead and manage the Customer Success team to drive adoption, retention, and expansion for a portfolio of home care agency customers using next-gen home care technology.
Role type
Senior Manager, Customer Success
Builds
Customer success function and client partnerships for home care agencies
Domain
Healthcare / Home Care / B2B SaaS
Required skills
B2B SaaS customer success leadership, people management, healthcare industry knowledge, strategic account management, data analytics, presentation skills, problem-solving
Preferred skills
Home care domain expertise, Gainsight proficiency, Gen AI application
Technologies
Salesforce, Gainsight, MS Office Suite, Excel
Responsibilities
Lead and mentor the Customer Success team; manage full customer lifecycle for hundreds of clients; conduct strategic business reviews with senior client leadership; optimize team tooling and efficiency; travel to client sites and industry events.
Seniority
Senior, hands-on IC with team leadership
