Junior Consumer Support Navigator (Part-Time)
Core
Provide inbound and outbound webchat and telephonic support to consumers in the life sciences sector, answering inquiries and providing education based on approved guidelines.
Role type
Junior Consumer Support Navigator (Part-Time)
Builds
Consumer support interactions for life sciences companies
Domain
Life Sciences / Biotech / Patient Support
Deliverable
client delivery
Required skills
LPN licensure, telephony system operation, database documentation, FAQ utilization, issue escalation, compliance training completion, Spanish fluency
Preferred skills
Call center experience in life sciences/healthcare, Google Drive experience, interest in full-time transition
Technologies
Ostro database, telephony system, Google Drive
Responsibilities
Answer incoming webchat and telephonic consumer inquiries, perform outgoing webchats, respond to inquiries using approved FAQ documents, identify and escalate priority issues, document call/webchat information in the database, report Adverse Events (AE) and Product Quality Complaints (PQC), complete compliance training
Seniority
Junior, part-time contractor/per diem