Pocket Guide Specialist
Core
Provide customer support and resolve inquiries via messengers, sell additional services, and collaborate with partners for SkyUp Airlines.
Role type
Customer support specialist (messenger/chat)
Builds
Customer support and upselling for an international airline
Domain
Aviation / Travel
Deliverable
client delivery
Required skills
Customer support, CRM management, sales, messenger communication
Preferred skills
Social media chat experience, hotel database knowledge, host agency experience
Technologies
CRM
Responsibilities
Provide consultation support and resolve customer questions in messengers, work with partner departments, maintain communication standards, work in CRM, sell additional services
Seniority
Entry-level (students from 4th year considered)