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Core
Seasonal omnichannel customer service specialist handling voice, chat, email, WhatsApp, and social media inquiries for a premium floral gifting brand.
Role type
Seasonal Customer Service Specialist
Builds
Customer support interactions and order fulfillment coordination
Domain
Retail / E-commerce (Floral Gifting)
Deliverable
client delivery
Required skills
Multi-channel support (voice, chat, email, WhatsApp, social media), Zendesk proficiency, troubleshooting, multitasking, active listening, order management, payment issue resolution, fulfillment coordination
Preferred skills
Passion for gifting and floral arrangements
Responsibilities
Deliver empathetic support across multiple channels, process and modify orders, troubleshoot payment issues, liaise with fulfillment and shipping teams, handle sensitive customer inquiries, adhere to SOPs and campaign scripts
Seniority
Mid-level (2–4 years experience)