Seasonal Customer Service Brand Specialist
Core
Seasonal Customer Service Representative handling inbound calls, emails, and chats to support e-commerce orders, product inquiries, and account updates for an international customer base.
Role type
Seasonal Customer Service Representative
Builds
Customer support interactions across voice, email, and chat channels
Domain
E-commerce / Retail / Apparel
Deliverable
client delivery
Required skills
Inbound customer service, order management, multi-channel communication (phone/email/chat), conflict resolution, system navigation, attention to detail, multitasking, English communication
Preferred skills
E-commerce experience, apparel/fashion/retail industry knowledge, NetSuite or similar order management platform experience, high-volume seasonal environment experience
Technologies
NetSuite, customer service platforms, computer systems