Seasonal Customer Service Brand Specialist
Core
Seasonal Customer Service Representative handling inbound calls, emails, and chats to support e-commerce orders, product inquiries, and account updates.
Role type
Seasonal Customer Service Representative
Builds
Customer support interactions for an international e-commerce base
Domain
E-commerce / Retail / Apparel
Deliverable
client delivery
Required skills
Inbound call handling, order management, multi-channel communication (phone/email/chat), customer issue resolution, system navigation, order processing, documentation
Preferred skills
E-commerce experience, apparel/fashion/retail industry knowledge, NetSuite or similar order management platform experience, high-volume seasonal environment experience
Responsibilities
Handle inbound customer service and order-related calls, Assist customers with placing orders and navigating the ordering process, Answer customer questions about orders, products, and services, Resolve customer concerns and identify when an issue needs to be escalated, Process customer accommodations and order updates accurately, Document customer interactions and relevant information in customer service systems, Navigate multiple computer systems while assisting customers, Communicate clearly with internal teams regarding escalated issues, Support customers through phone, email, and chat-based communication as required, Maintain a high level of accuracy and customer satisfaction, especially during busy holiday periods