Client Experience Specialist - Burnaby, BC
Core
First point of contact for clients, end consumers, fabricator partners, and design/architectural firms, managing showroom operations and order fulfillment.
Role type
Client Experience Specialist (Customer Service & Order Management) (via careerplan.io/jobs/25-000-E0-377-client-experience-specialist-burnaby-bc)
Builds
Seamless customer experience and accurate order processing for commercial and residential projects
Domain
Building materials and design (countertops, stone, etc.)
Required skills
Order management, customer service, inventory tracking, data processing, problem-solving, communication
Preferred skills
Oracle proficiency, Microsoft Office Suite expertise
Technologies
Oracle, Microsoft Office Suite (Excel, Word, PowerPoint)
Responsibilities
Process and confirm purchase orders within 24 hours, respond to client inquiries regarding material availability and warranty claims, manage showroom coverage and in-person client engagement, update clients on shipping statuses and delivery timelines, resolve complex issues and correct mistakes including RMAs and credits, collaborate with Sales, Operations, and Warranty teams
Seniority
Mid-level, hands-on IC