Client Operations Specialist
Core
Client-facing operations specialist managing the full client experience from purchase to pay, including order processing, back-order management, and resolving client inquiries.
Role type
Client Operations Specialist (Inside Sales Associate)
Builds
Client order fulfillment, sales process compliance, and client satisfaction
Domain
IT Services and Solutions
Deliverable
product features
Required skills
Order processing, contract management, quote generation, distributor communication, ticket management, online catalogue management, sales data contribution
Preferred skills
None stated
Technologies
None stated
Responsibilities
Respond to internal and external client queries in Dutch and English; Collaborate with internal departments to meet client request timescales; Ensure Sales teams compliance with policies; Communicate with distributors to ensure order shipment; Manage internal sales processes including orders, contracts, and renewals; Manage and escalate support tickets; Manage online catalogues for pricing and parts accuracy; Contribute data to sales pitches and proposals.
Seniority
Individual Contributor
