Technical Account Manager
Core
Own key admin relationships for Australia-based customers and support US customers expanding into Australia to drive product adoption and retention.
Role type
Senior Technical Account Manager (SaaS)
Builds
Rippling's HR, payroll, benefits, and IT product suite
Domain
HR Tech / Payroll / HCM SaaS
Deliverable
client delivery
Required skills
SaaS customer-facing experience, account management, payroll knowledge, HRIS/HR/HCM SaaS experience, cross-functional collaboration, critical issue resolution, product suite mastery
Preferred skills
HRIS or other HR/HCM SaaS experience, product and engineering team collaboration
Technologies
Rippling product suite (HR, payroll, benefits, IT workflows)
Responsibilities
Ensure customer satisfaction and retain a book of business; Serve as a global SME for US customers expanding into Australia; Foster cross-functional partnerships; Drive adoption of key features and new releases; Prioritize and resolve critical customer issues; Act as the dedicated liaison for escalations; Collaborate to optimize customer workflows; Master the full product suite to provide advice.
Seniority
Mid-Senior, hands-on IC
