Manager d'équipe (F/H)
Core
Manage a team of 15 customer relationship and claims specialists within the Macif Health & Pensions entity's claims management service.
Role type
Team Manager (Management)
Builds
Customer service operations and claims processing for health and pension products
Domain
Insurance (Health & Pensions)
Required skills
Team leadership, claims expertise, customer service management, performance management, continuous improvement, project participation
Preferred skills
Technical knowledge of personal insurance claims and pension contracts, emotional intelligence, adaptability
Responsibilities
Lead and develop a team of 15 advisors, contribute to customer service commitments, validate claims files, pilot back-office and customer relations activities, participate in Pensions projects
Seniority
Mid-level Manager (3-5 years experience)