IT Change and Incident Manager, Banking, 45k
Core
Drive IT change, incident, and problem management to enhance governance and stability for a leading bank.
Role type
IT Service Management Manager
Builds
IT service stability and operational effectiveness
Domain
Banking / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL best practices, IT governance frameworks (COBIT, ISO 20000), risk management, change management, incident management, problem management, stakeholder coordination, analytical skills, troubleshooting
Preferred skills
ITIL certification, project delivery experience
Technologies
ITIL, COBIT, ISO 20000
Responsibilities
Chair IT Change Management meetings to review and authorize change requests; Assess and approve change submissions while coordinating Change Advisory Board (CAB) meetings; Track progress of change activities ensuring timely implementation and closure; Develop and deliver management reports, dashboards, and KPI updates to stakeholders; Maintain and enhance change management standards, procedures, and documentation; Manage end-to-end Incident and Problem Management processes; Facilitate periodic Incident and Problem Review meetings to identify root causes and preventive measures; Continuously review and update incident and problem management policies.
Seniority
Mid-Senior, hands-on IC