Vice President - IT Service Operation Management Lead - Technology Service Management
Core
Lead the IT Service Operation Management function to deliver resilient, scalable, and secure IT operations for HKEX's capital markets business.
Role type
VP of IT Service Operations (Executive/Strategic)
Builds
Enterprise-grade Service Operation Management (SOM) function, modernized IT processes, and data-driven service insights.
Domain
Financial Services / IT Service Management (ITSM)
Required skills
IT Service Management (ITSM) strategy, Incident/Problem/Change/Request management, IT Asset and Configuration management, Identity Governance and Administration (IGA), Process Automation, AIOps, Financial and Cost Management, Stakeholder management, Team coaching, Regulatory compliance, Hybrid infrastructure leadership.
Preferred skills
SRE, DevOps, Digital Certificate Management, ServiceNow, Sailpoint Identity Security Cloud, Enterprise Monitoring and Observability, Ansible Automation, Chinese domestic vendor products.
Technologies
ServiceNow, CIS-SM, CIS-CMDB, CSA, CAD, Sailpoint ISC, Ansible
Responsibilities
Define and own the IT Service Operation Management strategy covering ITIL-aligned processes, tooling, governance, automation, and talent uplift. Build a progressive roadmap transitioning from traditional ITSM to modernized, proactive service control. Accountable for Financial and Cost Management aspects including IT Budget, reforecasting, Headcount, CAPEX, and OPEX tracking. Enforce strong controls around Incident, Problem, Change, Request, IT Asset, Configuration, Knowledge, and Account Management.
Seniority
VP, Executive Leadership