Senior ServiceNow Engineer
Core
Lead the development, design, and support of ServiceNow ITSM, ATF, and ITOM platforms to enable modern digital engagement and service improvement for internal and external stakeholders.
Role type
Senior ServiceNow Platform Engineer (ITSM/ITOM/ATF)
Builds
ServiceNow ITSM, ATF, and ITOM solutions; automated workflows; service mapping patterns; ITOM applications.
Domain
Financial services / IT Service Management
Required skills
ServiceNow platform expertise (ITSM, ITOM, ATF), JavaScript development, UNIX/Windows system administration, workflow automation, event rule management, service mapping, integration protocols (HTTP, TCP, SNMP, SOAP, REST), application lifecycle management, code review.
Preferred skills
ITIL certification, ServiceNow System Administration Certification, ServiceNow Certified Implementation Specialist - Discovery and Service Mapping, CSDM implementation, Event Management implementation, test automation suite development, financial markets knowledge, enterprise IT governance.
Technologies
ServiceNow, JavaScript, UNIX, Windows, HTTP, TCP, SNMP, SOAP, REST
Responsibilities
Lead technical aspects of ServiceNow solution delivery; develop and implement ITSM, ATF, and ITOM platform features; automate workflows and manage event rules; provide ongoing technical assistance and incident/problem ticket management; manage platform changes/releases; support major ServiceNow upgrades and patches; conduct code reviews and enforce best practices.
Seniority
Senior, hands-on IC