Senior VP, Transformation & Data Analytics, Group Customer Advocacy
Core
Senior leadership role shaping the bank's customer advocacy agenda, strengthening customer outcome governance, and influencing enterprise-wide improvements to enhance customer experiences and outcomes.
Role type
Senior VP, Strategy & Transformation
Builds
Customer advocacy frameworks, governance practices, and enterprise-wide customer-centric culture
Domain
Banking / Customer Advocacy & Fair Dealing
Deliverable
dashboards & analysis
Required skills
Strategic thinking, problem-solving, independent oversight, risk identification, change management, stakeholder influence, data analytics, root cause analysis
Preferred skills
AI and operational data leverage, external benchmarking, cross-functional partnership
Technologies
AI, analytics, operational data
Responsibilities
Provide independent oversight and challenge to ensure customer interests are embedded in business decisions; Establish and oversee governance mechanisms to identify and escalate material customer risks; Leverage customer feedback and analytics to drive sustainable improvements in customer outcomes; Lead change adoption to embed customer advocacy principles across the Group; Partner with business functions to drive customer journey enhancements and transformation initiatives.
Seniority
Senior VP, Strategy & Transformation
