Director, Client Insights
Core
Strategic direction and end-to-end operational management of an enterprise client survey programme to ensure actionable insights across the organization, with a focus on integrating European business requirements.
Role type
Director, Client Insights
Builds
Enterprise client survey programme and actionable client experience insights
Domain
Professional Services / Client Experience / Market Research
Deliverable
dashboards & analysis
Required skills
Enterprise survey program management, survey design and methodology, stakeholder management, data analysis, team leadership, cross-functional collaboration
Preferred skills
Qualtrics, Salesforce, Pendo, CRM data environments, multi-region program integration
Technologies
Qualtrics, Salesforce, Pendo
Responsibilities
Lead and develop a high-performing team; oversee survey methodology, deployment, reporting, and closed-loop feedback; analyze client feedback to deliver actionable insights; optimize the enterprise survey platform; partner with practice leaders to integrate local business requirements; evaluate survey coverage and data quality.
Seniority
Director, strategic leadership with hands-on execution
