SVP Relationship Management (RM) Tools Programme Manager, GRCTO
Core
Lead the evolution of Relationship Management (RM) tools and capabilities across the ASEAN region to empower Relationship Managers and drive business outcomes.
Role type
Senior Programme Manager (Regional Transformation)
Builds
Next-generation CRM capabilities and RM productivity platforms
Domain
Banking / Financial Services / Digital Transformation
Deliverable
product features
Required skills
Strategic roadmap definition, Cross-functional stakeholder management, Programme governance, Financial management, Risk management, Business case development, Regional initiative leadership, Technology-business alignment, Vendor/partner management, Benefits realisation
Preferred skills
Digital transformation experience, Retail banking domain expertise, Sales effectiveness platform knowledge, Complex environment navigation
Technologies
CRM platforms, Enterprise platforms, Technology-enabled solutions
Responsibilities
Define and drive the strategic roadmap for RM tools, Lead workstreams enhancing RM productivity, Partner with business/tech/ops teams to deliver capabilities, Translate business challenges into actionable plans, Evaluate and govern demand, Build business cases and implementation plans, Act as primary interface for regional stakeholders, Drive programme governance and executive reporting, Manage interdependencies across markets, Ensure successful implementation and adoption
Seniority
Senior, hands-on IC with regional scope