Program Manager II - Implementation
Core
Leads new logo implementation programs for U.S. banks and credit unions, guiding clients through requirements, configuration, testing, and deployment of the digital banking platform.
Role type
Senior IC Program Manager (Implementation)
Builds
Digital banking platform implementations for financial institutions
Domain
Fintech / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program portfolio management, program scheduling, risk tracking, issue resolution, client relationship management, project management tools proficiency
Preferred skills
SaaS implementation practices, financial services domain knowledge, AI and automation tooling experience
Technologies
Jira, Smartsheet, ServiceNow, Confluence
Responsibilities
Lead and manage new logo implementation programs; Develop and maintain comprehensive program schedules; Cultivate customer relationships and address escalations; Coordinate resolution of client-reported issues; Apply risk management systems and mitigation strategies; Mentor team members; Collaborate with Product and Engineering on feature requests
Seniority
Mid-Senior, hands-on IC