Customer Success Director
Core
Drive customer satisfaction, product adoption, and Net ARR growth for banks across the APAC region using Backbase's Engagement Banking Platform.
Role type
Senior Customer Success Director
Builds
Engagement Banking Platform adoption and value realization for financial institutions
Domain
Financial Services / Banking
Required skills
Strategic account management, stakeholder engagement at C-suite level, joint success planning, value maximization, advocacy building, feedback analysis, renewal management, ARR growth strategies
Preferred skills
Banking or Financial Services industry experience, technical acumen in software, roadmap planning
Technologies
Engagement Banking Platform, RFF process, UX Research tools
Responsibilities
Develop and nurture long-term relationships with key customers and senior stakeholders; Collaborate to identify and maximize value from product capabilities; Cultivate customer advocates and create success stories; Gather and analyze product utilization feedback to inform R&D; Manage account renewals and identify growth opportunities with Sales
