Customer Experience Specialist (m/w/d) - Deutschkenntnisse
Hybrid
Core
Provide customer support and account management assistance to beauty salon partners on the German-speaking market via Live-Chat, phone, email, and social media.
Role type
Customer Support Specialist (Account Management Support)
Builds
Treatwell online beauty booking platform
Domain
Beauty industry / SaaS
Deliverable
client delivery
Required skills
Live-Chat support, telephone support, email support, social media support, problem-solving, clear communication, customer support experience, flexibility, learning agility
Preferred skills
None stated
Technologies
None stated
Responsibilities
Answer partner inquiries via Live-Chat and telephone within SLAs, handle inquiries via email and social media, provide best-in-class customer service, continuously develop product knowledge to advise partners
Seniority
Entry-level / Junior