Customer Success Manager
Core
Develop strategic account plans to drive client adoption, retention, and growth for Fitch Solutions' financial market intelligence products.
Role type
Senior Customer Success Manager (Financial Services/SaaS)
Builds
Client adoption, retention, and growth for financial data and analytics products
Domain
Financial services / Market intelligence / SaaS
Required skills
Strategic account planning, client relationship management, KPI tracking, product expertise, cross-functional collaboration, onboarding management, retention strategies, upsell identification, travel management
Preferred skills
Financial services domain knowledge, SaaS experience, additional European language proficiency
Technologies
Fitch Solutions products, CRM tools, reporting tools
Responsibilities
Develop and execute strategic account plans, build trusted client relationships, meet or exceed KPIs, provide regular reporting on client engagement, collaborate cross-functionally, support team onboarding, monitor account health, conduct QBRs/EBRs, identify upsell opportunities, travel across EMEA for in-person meetings
Seniority
Mid-Senior, hands-on IC