Sr. Manager - SMB Intelligence & Insights
Core
Build Visa's SMB Intelligence capability by transforming customer, market, competitive, and ecosystem signals into actionable insights that shape strategy and accelerate growth.
Role type
Senior Manager, Strategy & Market Intelligence
Builds
Strategic insights, research agendas, competitive intelligence products, and executive briefings for the Global SMB segment
Domain
Payments, Financial Services, Fintech, B2B Solutions
Deliverable
dashboards & analysis
Required skills
Strategic planning, Market intelligence, Competitive intelligence, Customer insights, Primary and secondary research, Cross-functional leadership, Executive communication, Trend identification
Preferred skills
Payments industry background, Advanced degree (MBA/Master's), Experience leading market intelligence functions, Influencing senior leaders
Technologies
Qualitative and quantitative research methodologies
Responsibilities
Establish a unified global framework for SMB Voice of the Customer, Represent SMB needs in strategic planning and executive discussions, Shape the SMB Intelligence Agenda and prioritize research investments, Create targeted intelligence products including competitor profiles and battlecards, Track market and regulatory developments to identify early signals, Partner with performance teams to validate hypotheses and explain business performance
Seniority
Senior, hands-on IC with strategic influence
