Manager, Operations Strategy (Market Insights/User Research)
Core
Design and implement user research methodologies to evaluate Airwallex's market positioning and integrate customer insights into product and business strategy.
Role type
Manager, Operations Strategy (Market Insights/User Research)
Builds
Data-driven recommendations for product development and service enhancements
Domain
Fintech / Global Payments
Deliverable
dashboards & analysis
Required skills
Qualitative and quantitative research design, customer interview execution, feedback analysis, data interpretation, strategic recommendation formulation, cross-functional collaboration
Preferred skills
Fintech or payments industry experience, B2B SaaS experience, CRM and insight tool familiarity, regulatory knowledge (KYC/AML)
Technologies
CRM systems, data-driven customer insight tools
Responsibilities
Conduct qualitative and quantitative research (interviews, surveys, data analysis) to capture customer experience; Design and set up user research methodologies; Evaluate company positioning through customer interviews; Analyze feedback to identify trends and actionable insights; Present findings and recommendations to senior management; Collaborate with cross-functional teams to integrate insights; Monitor and report on key customer experience metrics
Seniority
Manager, hands-on IC