Ecommerce & Customer Journey Manager - APAC
Core
Manage and optimize the end-to-end B2B customer journey across Australia and New Zealand websites, from discovery and validation through to conversion and self-service purchase.
Role type
Senior IC Ecommerce & Customer Journey Manager
Builds
B2B online application and purchase flows for vehicle payments products
Domain
Financial services / Commercial payments / B2B Ecommerce
Deliverable
product features
Required skills
B2B online buying behavior, Conversion Rate Optimization (CRO), Digital analytics, CMS and ecommerce platforms, UX design, SEO and paid media, Experimentation and A/B testing, Stakeholder management
Preferred skills
Payments, financial services, fleet, mobility, fuel industry experience, AI-enabled experiences
Technologies
CMS, ecommerce platforms, AI tools
Responsibilities
Optimize the web and ecommerce platform for B2B buyers; Identify friction points to improve UX and conversion; Translate customer behavior and analytics into practical improvements; Implement CRO and testing initiatives; Ensure local websites follow regional strategy and compliance standards; Build performance reporting and communicate insights to stakeholders; Partner with Marketing, Sales, Product, Credit, and IT teams to deliver improvements.
Seniority
Mid-Senior, hands-on IC
