Senior Manager, Customer Success Operations
Core
Building, managing, and improving systems, data, reporting, and processes to enable the Customer Success organization to scale effectively.
Role type
Senior Manager, Customer Success Operations
Builds
Scalable operational processes, tools, system workflows, and data-driven insights for the Customer Success team.
Domain
SaaS / Customer Success / Business Operations
Deliverable
dashboards & analysis
Required skills
Customer Success operations, data governance, process design, cross-functional leadership, stakeholder influence, operational analytics, platform administration, workflow automation, customer lifecycle management, data visualization
Preferred skills
Compensation reporting, ChurnZero, Salesforce, business intelligence, SQL, advanced Excel
Technologies
ChurnZero, Salesforce, SQL, Microsoft Excel, Business Intelligence tools
Responsibilities
Partner with leadership to translate business needs into scalable operational processes; lead cross-functional projects and initiatives; design and operationalize customer lifecycle processes; own Customer Success reporting and performance analysis; establish data governance standards; administer the Customer Success platform; develop analytical insights for leadership decisions; improve operational scalability and efficiency.
Seniority
Senior, hands-on IC with leadership responsibilities