SysOps Application Support, AVP
Core
Provide Level 1 and Level 2 application support for transaction banking, payments, and capital markets applications to ensure stability and reliability.
Role type
Senior IC application support specialist
Builds
Payment processing systems and banking application operations
Domain
Financial services, banking, payments, capital markets
Required skills
Incident management, root cause analysis, system monitoring, vendor coordination, change implementation, stakeholder communication, SQL query writing, automation scripting
Preferred skills
Business Analyst experience, Java, Spring Boot, Kafka, REST APIs, OpenShift, Python, Shell scripting
Technologies
Splunk, Dynatrace, Oracle, DB2, Microsoft SQL Server, Tomcat, Apache, IIS, AWS, ROSA, Linux, Windows
Responsibilities
Provide Level 1 and Level 2 application support for payment processing systems, investigate and resolve production incidents, monitor application health and performance, collaborate with developers and vendors, maintain support documentation, participate in change management and disaster recovery exercises.
Seniority
Senior, hands-on IC