Specialist Account Manager Lead
Core
Build and strengthen strategic relationships with key clients across the payments and banking ecosystem, serving as a trusted advisor to senior stakeholders to drive adoption, retention, and growth of FIS solutions.
Role type
Senior IC Specialist Account Manager Lead (Client Success)
Builds
Payment processing, issuing, acquiring, switching, transaction banking, cards, and merchant payment solutions
Domain
Financial services / Payments and Banking
Deliverable
client delivery
Required skills
Strategic account leadership, commercial growth (renewals, cross-sell, upsell), complex client escalations management, cross-functional collaboration, advanced analytics, stakeholder management, team coaching
Preferred skills
Experience in financial institutions, payment service providers, or fintech, knowledge of scheme and regulatory requirements, familiarity with service management frameworks, experience with client analytics and BI tools
Technologies
Client analytics tools, business intelligence tools, performance reporting tools