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Core
Deliver empathetic omnichannel customer support (voice, chat, email, SMS) for an on-demand home services platform, managing orders, scheduling, and billing inquiries while coordinating with field operations.
Role type
Omnichannel Support Specialist
Builds
Customer support interactions and operational coordination for a home services marketplace
Domain
On-demand home services / Logistics
Deliverable
client delivery
Required skills
Omnichannel support (voice, chat, email, SMS), de-escalation, CRM management, multi-tasking, high typing speed (50+ WPM), active listening
Preferred skills
Background in on-demand marketplaces, field services, or logistics; familiarity with Zendesk, Aircall, Slack, Google Workspace
Responsibilities
Handle inbound customer inquiries across multiple channels; manage order confirmations, scheduling updates, and billing issues; de-escalate frustrated customers; coordinate with dispatch and field teams; document interactions in CRM
Seniority
Junior to Mid-level (1–2+ years experience)