Account Representative, SMB (West/Central)
Core
Account Representative managing end-to-end commercial relationships for a portfolio of ~200 SMB merchants in West/Central Germany, focusing on retention, sales, and transaction margin growth.
Role type
Senior Account Representative (SMB Sales)
Builds
PayPal payment solutions and services for small and medium-sized businesses
Domain
Fintech / Payments / SMB Sales
Deliverable
client delivery
Required skills
Account management, commercial relationship building, portfolio segmentation, data analysis, risk identification, cross-selling, stakeholder coordination
Preferred skills
AI tool usage, pipeline forecasting, structured planning, customer conversation skills
Technologies
AI-powered tools, data analytics platforms
Responsibilities
Acquire, manage, and expand relationships with SMB merchants; protect and grow transaction margin through proactive account management; use analytical skills to recommend best solutions; maintain accurate pipeline and portfolio health reporting; coordinate internal teams to resolve merchant needs
Seniority
Mid-Senior, hands-on IC
