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Core
Customer service support for truck owners, contractors, and fleet managers, handling order management, ticket-based support, and subscription inquiries.
Role type
Customer Service Support Specialist (E-commerce)
Builds
Order tracking, shipping logistics, and customer support workflows for a DTC/B2B automotive brand.
Domain
E-commerce / Automotive / Logistics
Required skills
Ticket-based support, RichPanel or help desk platforms, Shopify admin, order fulfillment tracking, macro optimization, written English, issue escalation, backlog management
Preferred skills
Automotive or diesel engine maintenance knowledge
Technologies
RichPanel, Gorgias, Zendesk, Shopify, Slack
Responsibilities
Multi-channel ticket management, order and shipping support, macro optimization, issue escalation and feedback, backlog management, cross-team communication
Seniority
Individual Contributor