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Core
Primary point of contact for truck owners, contractors, and fleet managers, handling e-commerce order management, ticket-based support, and subscription issues.
Role type
Senior Customer Service Support (OMNI)
Builds
Order tracking, shipping logistics, and subscription management for a dedicated community of truck owners and fleet managers.
Domain
E-commerce / Logistics / Automotive
Required skills
Ticket-based support, RichPanel or comparable help desk platforms, Shopify admin, order lookup, fulfillment tracking, refund issuance, replacement processing, macro optimization, issue escalation, backlog management, cross-team communication
Preferred skills
Automotive or diesel engine maintenance familiarity
Technologies
RichPanel, Gorgias, Zendesk, Shopify, Slack
Responsibilities
Multi-channel ticket management, Order and shipping support, Macro optimization, Issue escalation and feedback, Backlog management, Cross-team communication
Seniority
Mid-level, hands-on IC