Shifts Technical Support Specialist
Remote
Core
Provide prompt and helpful technical support via email and chat for clients using server-side tracking solutions, ensuring high-quality assistance for thousands of users worldwide.
Role type
Technical Support Specialist (Server-side tracking)
Builds
Support services for server-side tracking platform
Domain
Digital marketing technology / Server-side tracking
Deliverable
client delivery
Required skills
Network troubleshooting, browser DevTools usage, technical problem analysis, data analysis, clear communication, independent learning
Preferred skills
Google Tag Manager, Google Analytics, Facebook Ads, Google Ads, Jira, Confluence
Responsibilities
Respond to client support tickets via email and chat, maintain and update Help Center/Knowledge Base articles, collaborate with team members to improve support processes
Seniority
Junior to Mid-level
