Service Delivery Coordinator (Customer Onboarding)
Core
Senior role leading end-to-end onboarding and implementation for new enterprise customers, managing workflows, vendor coordination, and data-driven process improvements.
Role type
Senior IC service delivery coordinator (customer onboarding)
Builds
Customer onboarding plans, solution setups, implementation timelines, and data-driven progress reports
Domain
IT services / Customer success / Enterprise onboarding
Required skills
Salesforce, Smartsheet, SharePoint, MS Planner, MS Teams, Confluence, enterprise client management, project coordination, data analysis, process improvement, stakeholder accountability
Preferred skills
Other CRM experience
Responsibilities
Facilitate kickoff meetings and design onboarding/implementation plans; Drive solution setup and ensure customer adoption; Coordinate across teams and vendors to hit delivery milestones; Extract and analyze onboarding data to build reports and presentations; Critically assess processes and recommend improvements
Seniority
Senior, hands-on IC