ServiceNow ITSM Process Integrator/Developer
Core
Design, build, and operate high-performance IT engines and implement ServiceNow ITSM solutions for federal clients, focusing on CMDB accuracy, data governance, and ITIL best practices.
Role type
Senior ServiceNow ITSM Process Integrator/Developer
Builds
ServiceNow ITSM platforms, CMDBs, and integrations for federal clients
Domain
Federal IT services, IT Service Management (ITSM), Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, ITSM implementation, Discovery & Service Mapping, CSDM migration, JavaScript, REST/SOAP APIs, data governance, automated scripting, Intelligent Reconciliation Engine (IRE) policies
Preferred skills
ServiceNow Certified Implementation Specialist (CIS) - ITSM
Technologies
ServiceNow, AWS, Flexera Data Platform, CSDM 3/5
Responsibilities
Define and communicate vision/roadmap for CMDB products; collaborate with stakeholders to elicit and validate requirements; design, configure, and implement ServiceNow ITSM platform; implement Discovery and Service Mapping for CMDB classes; migrate CMDB data from CSDM 3 to CSDM 5; maintain CMDB accuracy via automated scripts and IRE policies; integrate CMDB with Hardware and Software Asset Management modules; develop dashboards and reports; create Standard Operating Procedures (SOPs)
Seniority
Senior, hands-on IC