Client Success Lead
Core
Managing a portfolio of B2B merchant partners to drive revenue, GMV expansion, and product adoption for Affirm's buy-now-pay-later platform.
Role type
Senior IC Client Success Lead (B2B)
Builds
Strategic merchant partnerships and account growth programs
Domain
Consumer Finance / E-commerce / B2B SaaS
Deliverable
client delivery
Required skills
B2B account management, contract negotiation, cross-functional project leadership, data analysis, strategic relationship building
Preferred skills
Consumer finance knowledge, integrated software solutions, e-commerce
Technologies
Salesforce, BI tools
Responsibilities
Manage contract renewals, pricing updates, and expansions; analyze merchant performance to recommend adoption programs; orchestrate cross-functional teams to improve offerings; ensure account health and mutual value realization.
Seniority
Senior, hands-on IC
