Customer Success Manager
Core
Drive customer satisfaction, retention, and expansion for a Recruitment SaaS platform by acting as a trusted advisor and results-driven leader.
Role type
Customer Success Manager (SaaS)
Builds
Recruitment SaaS platform
Domain
SaaS / Recruitment
Deliverable
client delivery
Required skills
relationship building, workflow analysis, strategy development, onboarding/training delivery, KPI monitoring, cross-functional collaboration, upselling/cross-selling, issue resolution
Preferred skills
recruitment process knowledge, technical aptitude, data-driven analysis
Responsibilities
Build long-term customer relationships; analyze client workflows to recommend tailored solutions; collect feedback for product improvement; deliver onboarding and training; monitor KPIs for retention and engagement; collaborate with sales, product, and marketing; identify upsell opportunities; generate customer health reports; resolve customer issues via support coordination.
Seniority
Mid-level, hands-on IC
