Director of Service Delivery, Internationals
Core
Lead the Service Delivery organization for CTERA's Hybrid Cloud Data Platform across EMEA and APAC, managing enterprise implementations and customer success.
Role type
Senior IC Director of Service Delivery (International)
Builds
Hybrid Cloud Data Platform solutions (file services, storage, backup) for large enterprises
Domain
Enterprise Infrastructure, Hybrid Cloud, Storage, Backup, File Services
Required skills
Enterprise infrastructure, hybrid cloud, storage, backup, file services, networking, virtualization, cybersecurity, distributed team leadership, complex implementation management, AI tool usage (ChatGPT, Copilot, Claude, Gemini), project management, risk mitigation, executive communication
Preferred skills
None explicitly stated as preferred
Technologies
ChatGPT, Microsoft Copilot, Claude, Gemini
Responsibilities
Lead and mentor the Professional Services team while remaining hands-on in customer delivery; Actively participate in complex implementations, migrations, upgrades, and strategic customer projects; Serve as the executive escalation point for critical customer engagements; Maintain end-to-end visibility across all customer projects, proactively managing risks, blockers, resources, timelines, and customer satisfaction; Partner closely with Support, Customer Success, Sales, Product Management, and R&D to ensure successful delivery outcomes; Build trusted relationships with enterprise customers and provide strategic guidance throughout the delivery lifecycle; Coach engineers on technical and customer-facing challenges while driving execution excellence; Establish and continuously improve scalable delivery processes, governance, methodologies, and implementation standards; Track and optimize key delivery metrics, including project success, utilization, CSAT, quality, and time-to-value; Leverage and promote AI-driven capabilities to enhance project management, customer communications, documentation, reporting, knowledge sharing, and operational efficiency; Develop dashboards and reporting that provide actionable visibility into project status, customer health, delivery performance, and operational metrics; Foster a culture of ownership, accountability, collaboration, continuous improvement, and customer-centricity. (via careerplan.io/jobs/A0-003-2B-279-director-of-service-delivery-internationals-at-ctera)
Seniority
Senior, hands-on IC