Staff Engagement Manager
Core
Lead strategic customer engagements and manage professional services operations to drive value realization for key customers.
Role type
Senior IC engagement manager (professional services)
Builds
Customer engagement outcomes and operational efficiency for Kong's API and AI platform
Domain
SaaS / API Management / Cloud Native
Deliverable
client delivery
Required skills
project management, customer relationship management, financial planning and analysis, stakeholder management, change management, presentation skills, resource management, risk management, data analysis
Preferred skills
experience with PSA tools, SaaS environment knowledge, executive communication
Technologies
FinancialForce, Salesforce, Metabase, Trello
Responsibilities
Own and lead billable customer engagements from kickoff to value realization; manage project schedules, milestones, and deliverables; resolve internal and customer escalations; prepare customer-facing collateral and status reports; manage resource assignment and utilization; support month/quarter end close processes; implement process improvements for professional services operations.
Seniority
Senior, hands-on IC
