Mid-Market Account Manager, Retail
Core
Serve as a trusted advisor to retail executives and operators to simplify operations, improve performance, and scale using Square's ecosystem.
Role type
Strategic Account Manager (Retail)
Builds
Integrated omnichannel commerce solutions, financial services tools, and payment systems for sellers
Domain
Retail, Payments, POS Technology, SaaS
Deliverable
client delivery
Required skills
consultative selling, strategic account management, contract negotiation, cross-functional collaboration, solutioning, business growth strategy, stakeholder management, churn prevention, requirements gathering
Preferred skills
retail industry experience, technical solutioning, storytelling
Technologies
Square ecosystem, Afterpay, POS systems, payment processing platforms
Responsibilities
Own and maintain relationships across a portfolio of ~160 strategic retail sellers; Consult with business owners to uncover opportunities across operations, payments, and commerce; Design and implement customized solutions that drive measurable business results; Act as the voice of the customer advocating for upmarket seller needs; Collaborate cross-functionally to deliver integrated, scalable outcomes; Visit customers in-person for negotiations and/or churn prevention; Negotiate and manage contracts and pricing; Deliver white-glove support and resolve critical issues
Seniority
Mid-Senior, hands-on IC
