Customer Support Manager
Core
Managing customer support operations for clients via chat, email, and messengers, focusing on retention and issue resolution.
Role type
Customer Support Manager
Builds
Long-term client relationships and high-quality support services
Domain
Customer Support / B2B Services
Deliverable
client delivery
Required skills
Attention to detail, responsibility, punctuality, individual approach, English (B1-B2), CRM/Helpdesk/Livechat experience, chat and email management, objection handling
Preferred skills
Customer retention experience, conflict resolution
Technologies
CRM, Helpdesk, Livechat, Chat, Email