Customer Support Representative (English + German or French)
Core
Provide multichannel customer support (chats, emails, calls) for a global B2B SaaS product focused on secure document sharing and board collaboration.
Role type
Customer Support Representative (via careerplan.io/jobs/40edf8e0-4939-47b7-b6e1-f3deed4f2521-customer-support-representative-english-german-or-french-at-ideals)
Builds
Customer experience and support operations for Ideals Virtual Data Room and Ideals Board
Domain
B2B SaaS / Secure Business Collaboration
Deliverable
client delivery
Required skills
English (C1), French or German (B2), multichannel support, problem-solving, confidentiality, cross-functional collaboration
Preferred skills
B2B client support, international team collaboration
Responsibilities
Handle 90% of requests via chat/email and 10% via calls; maintain 90%+ customer satisfaction score; stay informed on product updates; escalate complex issues to Engineering/Product; support internal teams
Seniority
Mid-level, individual contributor