IT Service Desk Technician
Core
First point of contact for internal customers to report incidents and requests for IT services, resolving issues via in-person, phone, and email channels.
Role type
Tier 1 IT Service Desk Technician
Builds
IT support solutions and account management for internal end-users
Domain
Healthcare IT / Internal IT Support
Deliverable
client delivery
Required skills
Tier 1 troubleshooting, incident ticket management, account creation/disabling, hardware and software troubleshooting, basic network tools usage, Microsoft Office proficiency
Preferred skills
Associates Degree in IT, independent work in fast-paced environments, multi-tasking, clear technical communication, calmness under pressure
Responsibilities
Process end-user IT on/off boarding and account management, resolve Tier 1 technical issues, manage incident tickets and ensure proper escalation, troubleshoot hardware and software issues, maintain Asset Tracking Database, adhere to Service Level Agreements, participate in IT on-call rotation
Seniority
Entry-level to Junior, hands-on IC
