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Core
Part-time customer support specialist handling inquiries via email, chat, and social media for a business texting & emailing platform.
Role type
Part-time customer support specialist
Builds
Customer support operations for a shared inbox platform
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
Problem-solving, adaptability, technical aptitude, troubleshooting, familiarity with digital communication tools
Preferred skills
Experience with customer support software (Gorgias, Zendesk, Intercom), basic understanding of telecommunications or digital messaging technologies
Technologies
JIRA, Slack, Google Sheets, Heap Analytics, Notion, Gorgias, Zendesk, Intercom
Responsibilities
Handle customer inquiries across email, chat, and social media; troubleshoot and resolve customer issues efficiently; collaborate with the team to boost customer satisfaction; adapt to different client needs